FAQs

Questions about order placement:

Do I need to pay VAT?

No, there is no sales tax on our site.

Can I pay over the phone?

Sorry, currently we do not accept any payment over phone. Please visit our website to pick your

favorite elementerog complete payment online.

Is my payment secure on the website?

All online payments are safe and secured. Our website has created a secure transaction environment. the

ordering system we used is the industry standard for encryption technology - to protect your private information

registered at our site. The encryption system provides you with security and peace of mind when the browser

and local network supports the use of encrypted data transmissions.

What should I do if I get an error when I pay with my credit card?

If you are trying to checkout using credit card as payment, but receives an error, please return

and place an order again, your previous orders placed without payment should be canceled within 24 hours.

Contact your credit card company to verify that the card is fine, if your three orders or

more did not go through, please contact us for assistance.

What would happen if my order did not go through but my credit card charged?

If you did not receive a confirmation letter will be mailed to you within 24 hours, order was not

completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card

account. The refund will appear on your credit card account within 24-48 hours, depending on the credit

card processing company. All successful orders that received an order confirmation number will be

charged when the item is shipped from our warehouse.

What can I do if I can not place an order successfully online?

If you experience this problem, try the following steps: First you need to remove cookies, start

browser, turn off the firewall and try again. Second, if the problem persists, please change another

computer or another browser such as Firefox, and then try again. Or you can try logging

after several hours. past, If the above steps do not work, contact us.

Questions about Processing:

Are all your items in stock?

Generally speaking, all of our items listed on the website available. But sometimes some elements

may be out of order due to strong demand. If you pick up an item and pay for it, but for a

For some reason it is not available, we will contact you as soon as possible, and either suggest you to

choose the other similar item or process promptly refund to your account.

Can I change my order after my credit card charged?

Please note that once an order has been placed and processed, it is difficult to make changes and

cancellation. If you want to change the order, click the button to contact us. We will do our

best to accommodate your situation. But when your order is shipped, the order can not be changed or canceled.

Can I cancel my order?

Cancellation must be requested before the item is shipped. We typically processed the order within

24 hours and shipped the item within 24-48 hours. After the item is shipped, the order can not be

canceled.

How do I cancel an order?

Please contact our customer service via e-mail within 24 hours after purchase. But please note that

Sometimes the items are shipped within 24 hours after placement of orders, depending on the time

you place the order - the closer package pick-up time (by shipping companies), the faster the items are

sent.

What are the shipping options and delivery timeframes for orders of this area?

The time for delivering depends on your location, the item (s) you have ordered. Usually, we will arrange your

Shipping in 24 hours when payment is cleared. There are several delivery methods. for more

shipping information, please contact our customer service.

How can I track my order?

You can check the status of your order anytime by going directly to the links provided by our

customer service via e-mail. Please note that you should have the order number and e-mail address

track your order status. We will send the tracking number to you. Be aware that your carrier's website can

not update the records and parcel status in time.

What should I do if my order never arrived?

Be sure that all of your orders have shipped already. If your order displays your package tracking

The website has been sent, and you do not get it in two weeks, please contact customer service for assistance.

Questions about After-Sales: How do I return a product purchased on this site?

We design our products to bring quality and performance to our customers' active life. We feel the same

way about customer service. If you need to return or exchange an item, we will gladly make it happen.

Items can be returned for refund or exchange for any reason within 60 days from the date of purchase.

Reserve the right:

This website reserves the right to make adjustments Payment and Return Policy. special

circumstances may require partnership with corporate business partners. For more information, please

contact our customer service.

How long does it take to process the exchange or refund?

Total time is composed of two parts. The first part is the processing time. This is the time from

request exchange or refund, plus our processing procedure. The second part is

the actual shipping time. This is the time it takes for the package to be exchanged and redelivered to you.

Do I have to pay any additional fee for the exchange or refund?

It depends. If for any reason you are not satisfied with the item, but the fault is not caused by us,

you should pay for the shipping fee and the reshipping fee for item exchange. If you ask for a

refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we

would take a full responsibility and would not charge any extra fee.

Shop With Confidence & Satisfaction Guaranteed: Shopping on mall is safe and secure - guaranteed! mall cares about your complete satisfaction. We offer a comprehensive return policy on all items, allowing you to shop with confidence.

High Quality With Global Standards: Every mall product undergoes an extensive testing and quality control procedure, ensuring each and every item purchased meets global quality standards. mall offers only the highest quality products, allowing customers to shop with confidence.

Convenient & Friendly Customer Service: mall offers excellent, comprehensive customer service every step of the way. Before you order, make real time inquiries through use of our live chat. Once you've made a purchase, our customer service representatives are always on-hand to answer questions through our live chat. Shop with confidence and save with mall!

Easy & Safe Online Shopping: With a wide variety of payment options, mall offers convenience to customers worldwide. Purchasing options include major credit cards, debit cards, wire transfer, Western Union.

Fast Delivery Around The Globe: A variety of expedited shipping methods mean there is a convenient delivery option for every budget.